I used to be happy to say I flew UA and was a high level elite; people would typically comment on how it must be nice getting upgrades... nowadays when I say I am a UA flyer, people say things more like hope you don't get beat up.
Sigh...
I do wonder given this is in IAH, it's more a CO crew I presume; and from a training perspective, what is the procedure for a customer lying on the floor like that. I'm not trying to have a UA/CO debate here, just curious if this were in DEN or ORD where pre-merger UA culture is stronger.