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Thread: Past incident with elderly United passenger in Houston leads to lawsuit
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Old Jun 14, 2017, 6:35 pm
  #80  
dgparent
 
Join Date: Aug 2015
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Posts: 587
Originally Posted by BearX220
My UA experience with conflict resolution 2011-16 was that their opening bid was to offer nothing, deny everything, flat stonewall me, even when I was legally entitled to certain things. They could only be shamed into coughing up the minimum under constant pressure or (I found) with a DOT complaint.
I think UA gets that from The Rainmaker :

"On seven prior occasions we have denied your claim in writing. We now deny it for the eighth and final time. You must be stupid, stupid, stupid. Sincerely...Oscar, CEO
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