Originally Posted by
JAaronT
I find this service to be a useless turd. I have maybe a 25% success rate on having internet for the entire flight. At least they're quick and relatively painless on issuing refunds.
My favorite experience is when it's working fine and someone else complains, they reset, and it never works again.
Definitely I have had the same experience and I would surmise that many times when a a passenger can't get WIFI working, it's more to do with issues with their computer/mobile device literacy and nothing to do with the United WIFI system.
One thing I think that could help is if the flight crew just tells the passengers to try putting in
www.unitedwifi.com into a browser.
The worst is when they reset the system for WIFI but it resets the entertainment system as well.