Originally Posted by
Cathay Dragon 666
Not sure which ISM told you that compliments don't mean anything. In the numerous times I write compliments, the crews are overjoyed (including ground crews, when I also offered to write them compliments, they are overjoyed). I asked a few times do these compliments really help them, and the most common answer is "during performance reviews and promotion reviews, it makes a difference".
Keep giving away the chocolates or gifts, but do not discard the power of the pen of compliments.
Perhaps that's just a difference in opinion. I am happy to write comment cards, it doesn't really cost me anything but if it's not appreciated, I'm not going to waste my time.
Originally Posted by
Cathay Dragon 666
By cutting away DM benefits? That's some insight on how Cathay is doing all it can to retain DMs....
I didn't say that they are giving DMs more, I'm just saying that unless you're a DM, you're really not considered a valuable customer.
It makes the slog up to GO almost not worth it.
Originally Posted by
sscywong
Honestly if I know the ISM is doing so to another DM I'll definitely file a complaint form against him/her after my flight... For sure, no room for negotiation, for
- Misappropriation of company's asset as a shareholder
- Discrimination of passengers as a DM
- Failing to control a passenger and letting him/her to mess up the order of the cabin as a passenger
And that passenger for messing up the order of the cabin as well
But if I'm in bad mood I foresee that I'd be more likely to start an onboard argument right in front of that another DM, follow by a complaint letter to CX
On the flip side, would you accept the food/amenities from F when flying J because you're a valued DM? Or would you still complain if you were offered the same as the other DM?