Originally Posted by
Quarky Quark
Filling in the form is a nuisance so people are going to complain and not enjoy doing that.
Coming on to FT to post about having to fill in the form is cathartic and I suspect some relief at their frustration. A problem shared is a problem halved! So I suspect people are happier to spend more time doing that than filling in the form.
OP - my sympathies. I too would have somewhat grrr about this, and I also don't understand the lack of empathy you're getting in response.
When a problem occurs, being asked to detail the issue is hardly unreasonable
It seems a pretty trivial request - unless it is an amazingly complex form
Originally Posted by
RockyRobin
I really don't understand the acceptance of failure on here,if it was Amazon performing like this they'd bin in the dust bin of new companies by now.
You really think that Amazon has never had a customer come to it with an issue?
it is not even clear that failure has occurred since the actual points crediting has not actually occurred - just reference to pending points