FlyerTalk Forums - View Single Post - MLife getting more stingy with offers?
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Old Jun 12, 2017, 3:04 pm
  #11  
bgriff
 
Join Date: Aug 2005
Location: Brooklyn
Programs: Delta Diamond, Bonvoy something good; sometimes other things too
Posts: 5,050
Originally Posted by gengar
Did you not talk to your host about it? A host would have used your primary comps that whole time. A random FD agent is just about the last person I'd trust about anything. In any case, it's not like you lost out permanently because it just means your primary comps weren't drawn from at the time, so no loss in the end.

I'll just add that - in theory - Express Comps was a great idea. Giving table games players easy access to comps and reducing host workload is a win-win at that interaction level. The problem was the implementation; since mLife still wanted hosts to have control over most of the comps, they only allowed a tiny fraction of comps to go into Express Comps - which made it totally useless for the vast majority of players. So it's no surprise they ended the system. Cosmo's Identity has a much better implementation of points for players.
I don't play enough to have a host. (Or at least I don't think I do.) But both before and after the brief "Express Comps" era, I've had no problem asking about it at check-out, at which point the agent calls the casino's Mlife desk and the Mlife agents tell the front desk agent what to provide. I've also sometimes stopped by the Mlife desk myself and they apply it to my room, but unless I have a lot of extra time the morning of checkout it's easier not to have to make 2 stops.
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