Originally Posted by
bedelman
... They do and they must, if the agent is correct. And if the agent is telling customers things that are incorrect, well, Amex will have to make that right through a dispute resolution process.
I doubt that American Express (or their outsourced benefit provider) train their staff to know the nuances of any frequent flyer program. All they mean is that these are not award tickets. The number of miles earned, and eligibility for elite credit, will not be something they can discuss.