Originally Posted by
rustykettel
I've had that (no response on an email followup). Call Mileage Plan customer service. They were able to straighten my last one out over the phone after the email failed. Well, it took two calls because the first one was going to be fixed as soon as they documented it for IT. Second call fixed it right away.
Thanks for reporting your experience on that. Are they opened every day or only week days? And what details will I have to provide (I can't show a boarding pass over the phone).