Originally Posted by
24left
Maybe the only way is an endless series of media stories and not just on the CBC. Gary Leff at VFTW was happy to rant about it. Those blogs (useful or otherwise) are read by many people especially the U.S. where AC is trying to win more business.
Originally Posted by
Jagboi
Isn't it? Shouldn't it be a violation of basic contract law? Especially if you've already flown the outbound segment, or like the one person paid by debit, how can AC decide it's "not satisfied" with the payment after it has the funds in the bank? They simply decided to not perform the contract. If AC isn't satisfied with the payment, why refund the amount?
There has to be consequences for non performance of the contract, and the guy in NL unsurprisingly won his court case against AC. No amount of weasel words in fine print can overcome that.
Stranding passengers and forcing them to pay a much higher price over the refunded amount to get home doesn't make the passenger whole, performing the contract does.
RCyyz's argument is completely non-sensical, don't fall for such strawman argument. He/she claimed, incorrectly, that there is no legal argument when in fact there are. Each province does it their own way, some are more explicit than others but no Canadian court as far as I am concerned is going to rely on AC's ToC and ignore the rights of consumers and allow unilateral cancellation of contracts without proper justification at potentially great cost and injury to consumers. In fact, Canadian courts are generally very protective of consumers vs. big corporations' abuses such that even if something is not explicitly prescribed in the law, the judge can still order it as relief as he/she sees fit. Canadian judges are generally given a lot of flexibility in what they can do, which is why laws such as EU261 can be adjudicated and considered by some Canadian courts even when it is not a part of federal or provincial law. The caveat is there are some inter-provincial differences, so it is a case of YMMV. CTA is not a court and it is best ignored and pretend it doesn't exist.