FlyerTalk Forums - View Single Post - AC Cancelling tickets

Jun 9, 2017 | 10:07 pm

#101

RCyyz

Join Date: Dec 2007

Location: Body in Downtown YYZ, heart and mind elsewhere

Programs: UA 50K, refugee from AC E50K, Marriott Lifetime Plat

Posts: 5,169

Quote:

Originally Posted by 24left

Also, I would not waste my time with the CTA. As more people get caught in whatever trap this is (IT or AC policy or combo), more people will go to the CBC and I would think, rattle a few cages at their local MP office.

But there's the rub. What has AC done wrong?

I think most of us will agree that cancelling a ticket is not cool. Cancelling a ticket and not telling the pax is worse. And cancelling a return portion of a ticket (and not telling the pax) is morally unconscionable.

But it's not illegal.

Furthermore, it's in the fine print. AC is doing what they are entitled to do and you agree to it when you buy the ticket.

I would hope there's a legal argument in here. I'm quite certain there's a moral argument to be made. But I'm not sure there's any legal recourse so what can your MP actually do, other than try to force a Canadian corporation to rewrite their contracts (the Terms of Carriage)?

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