Originally Posted by
RCyyz
Apparently the answer is "yes" to all 3 questions.
Cancelling tickets and stranding people seems pretty extreme even for what's possibly just another AC IT glitch. One would hope that people in the C-suite are starting to lose some sleep over this.
Alas, I don't see any particular downside for AC on this. For example, in the Terms of Carriage (emphasis added):
So it's right there in the the ToC - AC has the right to cancel tickets if they aren't satisfied with various conditions. People can complain all they want to AC - maybe they'll get a 5% off coupon. They can also complain to the CTA but as another thread suggests, the CTA has dismissed many (most) of the claims filed against AC. A cursory examination of recent CTA decisions indicates that these dismissals come because the CTA has found that AC has upheld the Terms of Carriage thus there was no wrongdoing.
I'm not even sure a Passenger Bill of Rights will help unless this specific situation is explicitly covered.
So unless AC is concerned with customer service / brand impact, I'm not sure there will be any real incentive for them to look into why so many tickets are seemingly being suddenly cancelled.
So let's see if I understand this.
I buy a ticket on AC.com. I pay with my own cc. My cc account shows the money charged and AC is paid.
Then AC decides it is not "satisfied" with the payment and unilaterally cancels my ticket, either prior to departure (where I may only find out while checking in), or while I'm already on my trip and they cancel the remainder of the ticket.
AND as a bonus, AC also decides not to inform me that they weren't "satisfied" with my cc payment.
This is utter nonsense.
Also, I would not waste my time with the CTA. As more people get caught in whatever trap this is (IT or AC policy or combo), more people will go to the CBC and I would think, rattle a few cages at their local MP office.