A FlyerTalk Posting Legend
Join Date: Sep 2006
Location: where the chile is hot
Programs: AA,RR,NW,Delta ,UA,CO
Posts: 42,971
If there's a 'clueless' individual ahead of me in a Pre lane, I don't blame them for delays. They may have been given Pre for no reason. They may have enrolled in Pre but never had the good fortune of getting on their BP before. They may have enrolled in Pre but have only ever experienced Pre-lite or 'Pre closed'.
I blame the TSOs standing around watching and not addressing the situation like their counterparts do at foreign airports.