This process looks like it did not go entirely smoothly. The Borgata website was down for longer than I assume they planned and still isn't entirely functioning, and the hold times for calls (even for non-gaming related calls) are crazy at the moment. Plus they haven't updated the phone system, which still asks for your My Borgata Rewards card #, and seems to error out if you provide it. I've got to imagine the lines at the Mlife desk at Borgata are going to be crazy for a while to come.


Am I correct in understanding from the posts above that someone with an existing Vegas Mlife card can't just bring it to use at the Borgata? Very annoying as I am going to Borgata next weekend with a friend who didn't get a mailer from Borgata with a new card (as his address wasn't up to date) and I assume that means he'll have to wait in a long line at the Mlife desk to get a new card, rather than being able to use a card he already has from Vegas.


Also, in my mailer from Borgata, it appears they did manage to match my existing Mlife account with my Borgata account -- the Mlife card that Borgata sent me had my existing Mlife number on it. So they got something right. But Borgata sent me a Platinum Mlife card, but now Mlife.com shows me as Sapphire. I had matched Hyatt Diamond status to Mlife Platinum last year; not sure how long that's supposed to last for but until the last few days I was still showing as Mlife Platinum, so somehow that got messed up in this Borgata transition. And worse, I definitely had at least enough tier points last year to qualify for Pearl, so even if the status match is meant to be dead, they've taken away a status I actually earned, too.

Anyone else having similar status problems? I'm guessing Borgata won't know how to fix it so might ask one of the Vegas properties to match my current Hyatt status to Mlife Gold and call it a day. There's not too much difference between Gold and Platinum and I still have the physical Platinum card I was sent to flash at Vegas taxi queues if needed.