Originally Posted by
Big4Flyer
Yes, the ticket is exactly the same as if booked online. You can purchase your seat assignment at the counter if you'd like or you can add it when you get home. I've occasionally also had them add a preferred seat for free when I've asked nicely.
just returned from the airport. (CLE)
I purchased three o/w tickets and saved $19 each.
I gave the counter agent my FF#, and he said he entered it, but he was not able to select free seats for me. (which I am entitled to as an elite member)
I looked at the reservations when I got home and noticed he had entered my name differently than it appears on an existing reservation and in my profile. My FF# was not on the reservation.
I changed the name to match and was able to enter my FF# and select free seat assignments.
My existing profile has no middle initial, and lists "JR" in the last name field, NOT in the suffix field... apparently this all must match exactly.
Capitalization didn't seem to matter.
I'm not sure, but I think the NAME CHANGE must be done within 24 hours of making the reservation.