Originally Posted by nallison

Now if this were some kind of outlier those refusing to accept the ratings may have a point, but if you consider it in the context of the trends of opinion on this forum, media coverage and complaints published in the media, staff feedback, TripAdvisor reviews, the unanimous opinion is consistent across all media. Indeed it is BAs policy to reduce costs by reducing service, why is anyone surprised when their customers notice that? And what do you think think is special about BA that means their review scores are lower than competitors subject to the same system, that isn't explained by them being, you know, worse? KLM are ranked higher because certainly in economy at least, they are better. And the majority of people travel in economy.