Originally Posted by RichardInSF
I am in the PHT now and have experienced none of these lapses except, yes, the soap is now unwrapped. Since I don't take soap, it never occurred to me that this was a "cost saving" feature. Indeed, I regard this as a convenience since I hate unwrapping hotel soaps as the paper NEVER comes off easily (and soap doesn't taste very good!).
Seth, you have somewhat defensively tried to discourage comments that are favorable to the PHT in response to your note, but I cannot resist posting nonetheless. I can understand why you would be disappointed, but I have not experienced any problems like those you relate, including on my present stay.
As far as being denied late checkout, unless you are guaranteed that by GP (I am not an expert on GP), the hotel may, on occasion, not be able to grant this privilege.
I have never had housekeeping call me and on several occasions have not left for the day until noon. But I am disciplined about using the "do not disturb" light, so if you didn't, maybe that's the reason.
I just checked my entire carpet and it is slightly torn for about 2" in one spot but otherwise shows no wear.
So my experience here continues to be truly outstanding, but since I have had bad experiences at hotels where others have not, I can understand your disappointment. To avoid a repetition, I suggest you raise your concerns directly with management which, I am sure, would be interested to hear them.
This is my first post but I have been reading flyertalk.com for several months now and have found very good information here. Rich, while I understand that you are enjoying your stay at the park hyatt tokyo shinjuku now, I must agree with Seth
about the decline in services at this hotel.
I have stayed at this hotel at least 10 times over the last 3 years and on my last two stays service was less than expected and I was booked in a suite bot times. as seth indicates the carpets are worn (however, I am glad you got a room with great carpet richard), late check-outs of even an hour have been denied (however i always ignore them and stay as long as I want), room service is slow and the food arrives cold and the hotel seems to have a significant staffing issues at certain times during the day. moreover, there is no excuse for the housekeeping calls seth experienced.
To be sure, this is one nice hotel, but at the rates they charge they need to focus on these service issues. For me the service has gotten so bad, and I agree many of the things i am complaining abut a minor to some, but major for others that are used to good service and luxury, I have opted to stay at the Hilton Shinjuku (nice standard hotel, good rooms, great service and even better rates).
Some say you get what you pay for, but at the hyatt park in tokyo, it really is the more you pay the less you get. Never again for me. But richard, enjoy. Seth, don't you dare go back to that hotel, and do not waste your time complaining to the hotel's management they are not very responsive, assuming they can understand you in the first place.