Originally Posted by thegreatmrsj

And today's update
Despite sending them IHG account screenshots in March the response says
The following were credited to your account
You earned x points Dec-Mar (individual dates specified) - no I earned them my statement from Creation shows them but where on the screenshots of my IHG account can you see them......so three months no further forward except an offer of £50
AND
An admission they are having issues reconciling IHG points.

I have resent the screenshots asked them where exactly they can see the points on my IHG account and as they've also advised me this is their final answer and I can go to the ombudsman if I don't like it they've got until Friday or that's where I'm going. It's over 40k of points so I won't give up but I can't abide someone claiming they've thoroughly investigated something but haven't