FlyerTalk Forums - View Single Post - When was the last time you heard someone at AA say, "I'm sorry"...
Old May 19, 2004 | 8:03 am
  #11  
inlanikai
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Join Date: Dec 2002
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Originally Posted by bpauker
I think the BA pilot might say it thusly: "I'm sorry, but I must offer my most sincere and humblest apology for the inadverdent premature separation of the wing from the aircraft fuselage. Please fasten your safety belts while we attempt to mend this extremely unfortunate contigency, posthaste. On behalf of the cabin crew and BA, I would like to thank you for continued loyalty and patronage."
"......... and I assure you I will personally take this matter up with the Maintenance Supervisor at London's Heathrow Airport and register my disappointment on your behalf immediately upon our arrival."
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