I am in the PHT now and have experienced none of these lapses except, yes, the soap is now unwrapped. Since I don't take soap, it never occurred to me that this was a "cost saving" feature. Indeed, I regard this as a convenience since I hate unwrapping hotel soaps as the paper NEVER comes off easily (and soap doesn't taste very good!).

Seth, you have somewhat defensively tried to discourage comments that are favorable to the PHT in response to your note, but I cannot resist posting nonetheless. I can understand why you would be disappointed, but I have not experienced any problems like those you relate, including on my present stay.

As far as being denied late checkout, unless you are guaranteed that by GP (I am not an expert on GP), the hotel may, on occasion, not be able to grant this privilege.

I have never had housekeeping call me and on several occasions have not left for the day until noon. But I am disciplined about using the "do not disturb" light, so if you didn't, maybe that's the reason.

I just checked my entire carpet and it is slightly torn for about 2" in one spot but otherwise shows no wear.

So my experience here continues to be truly outstanding, but since I have had bad experiences at hotels where others have not, I can understand your disappointment. To avoid a repetition, I suggest you raise your concerns directly with management which, I am sure, would be interested to hear them.