Originally Posted by
iflyabunch
I'm sorry but I completely disagree. The service is key. The seats are a nice to have. I've flown in OZ business on a 777 2-3-2 and it's just miles above what UA offers, even without a lay flat seat.
I agree, barring the 3 class 777 and 747. All the other seats are perfectly adequate for sleeping and privacy.
Service on the other hand, that needs some work.