Originally Posted by
FlightNurse
UA can not compete with the likes of SQ or CX until all their aircraft have the new seats installed, the food could be excellent, the service spot on, but the seats help make a trip since one needs to sleep. Granted the gel pillows are nice but when your 777 have 8 across in J it's not a very enjoyable trip.
I'm sorry but I completely disagree. The service is key. The seats are a nice to have. I've flown in OZ business on a 777 2-3-2 and it's just miles above what UA offers, even without a lay flat seat.