Well todays update, a complaint from 3 March was finally responded to (well outwith the required time). Because of my work situation I asked for the response also to be copied to me by email.....so I get the email telling me their final response is attached and also advising me of my rights to go to the Ombudsman.
Just one final fly in the ointment..... they did not attach the response.
So I now have to wait until they do attach it (I have emailed them) - probably take another 3 months so maybe better to wait until I stagger back to the UK.
Clearly Creation are struggling to deliver an appropriate service, nice selection of new partner (not) IHG