Hola kopangan, thanks for documenting this experience. I'm really sorry to hear about this, but while it might be at the extreme end of LATAM's poor customer service, especially on the phone, it's also not unusual (at least from other anecdotal stories - I haven't used LATAM Pass for a few years). Experiences like this are the main reason I decided to go back to AAdvantage (which has it's own pitfalls, granted) and not continue to earn kms with LATAM after two years as Comodoro.