FlyerTalk Forums - View Single Post - BA set to outsource its Manchester and Newcastle call centres

Jun 5, 2017, 11:45 am

#41

our_kid

Join Date: Aug 2006

Programs: BAEC Gold/GGL, IHG Diamond AMB

Posts: 1,078

Well clearly whoever is running the Contact Centres in BA have little idea how to do it.

Bit of automation and self service and you can save any outsource.

That is as far as my free consultancy goes - thoughts with Manchester and Newcastle CC teams.

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