Originally Posted by
vishalgupta22
Good luck in getting your miles back. I suspect all you will get is an apology, but hope I am wrong.
After 10 days of dithering, I have received an apology from Citibank as you suspected. I don't know why they took so long just to apologise!
I have raised a complaint and they are going to check the call recording and get back to me in the next 24 to 48hrs. I am not going to give up yet!
Siva