Successfully booked two tickets IAH-NRT-IAH in F on NH last week. I checked availability for NH awards using United's website, found the dates I liked, and called Wednesday to put the booking on hold while I transferred points in. Point transfers were completed by Friday morning, called and had the tickets issued. Both agents I spoke with seemed very friendly and competent, was very easy to get this booked. Total cost was 240,000 miles (120k each) plus $339.12 ($169.56 each) for taxes and fees.