FlyerTalk Forums - View Single Post - Protea & African Pride hotels
View Single Post
Old Jun 5, 2017 | 8:42 am
  #92  
sdsearch
FlyerTalk Evangelist
10 Countries Visited
20 Countries Visited
30 Countries Visited
All eyes on you!
 
Join Date: Jan 2005
Location: home = LAX
Posts: 26,111
Originally Posted by PointWeasel
I got the distinct feeling that Marriott is wholly disconnected from Protea other than purchasing them on paper.
Well, I think that may be a slight overstatement, but I think the point you're trying to make is that Marriott doesn't seem to have quality control people (independent-of-Protea) checking their properties on site. It feels like Marriott thinks they can integrate this brand just via mail, phone, emails, and Skype.

I have had Protea front desks mention upgrades to their property that Marriott is demanding, so there is some interaction going on, but I fear it's all via telecommunication, nothing in person (given the distance).

Your problem, OTOH, requires in-person quality control people, and I'm not sure how Marriott arranges that in a world where they never had any of their other brands before. There's a lot of Protea properties, so an occasional visit to one or two of them isn't go to do the job, Marriott needs someone rotating through all the Protea properties periodically.
sdsearch is offline