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Thread: Cancelling award >60 days out
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Old Jun 5, 2017 | 8:29 am
  #3  
flytoeat
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Originally Posted by ermen
Wow just got off the phone with an agent after trying to cancel a partner award (JL) booked online >60 days out.

Wanted to charge me US$125. But then I said that should not be charged given departure is >60 days. She spoke to a supervisor and then said they will make an exception this time, as if they were doing me a favour.

Am I missing something?? Have cancelled CX awards >60 days out without any problem (and no fee).
You got a bad agent that was trying to rationalize her error when you correctly challenged her response. Doubly wrong.
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