Originally Posted by
rumbataz
First negative for me with Creation: customer service is not open at weekends. I bought a few fairly pricey products online yesterday and it several transactions were declined even though I passed the SecureCode check and had a huge credit limit of which only 1% had been used so far.
Not to self: only order stuff online during weekdays and during office hours!
Having said that, I'm generally happy with Creation. The staff appear to be UK-based and are friendly and polite.
I've just applied for the White card (to get the bonus points) and it states the customer service details are Feel free to contact us online any time at
https://www.creation.co.uk/contact-us, or to speak with someone from our Service Team call: 0371 512 1968.
Our opening hours are:
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 4:00 PM
Bank Holidays 10:00 AM - 6:00 PM