Originally Posted by
fredc84
I don't know why, but with Hilton and Amex I've always had to correct them on the HH number. In our cases, they always assigned a new number even though we put the current number on the app. The only time I've seen no number like you was after I contacted them to change it to the correct account number and it would blank out for a couple days until our actual HH number showed up. You can handle it by using the chat feature on the amex site where your account is listed. I've found that to be the easiest way.
Had this EXACT same experience with my new card. I put my "true" HH number (the one I've had for 15 years) on my application. When the card came and I set up the online account, a different HH number showed up. My first chat contacts with both AmEx and Hilton had them pointing fingers at each other. AmEx said "We show your true number on the account and don't see the other number; Hilton must have generated it." Hilton said that they had nothing to do with the false number but made some adjustments on their end to make sure the points go where they are supposed to. In a followup phone call to AmEx, they acknowledged the presence of the new false number on my account and said "you must not have put the true number on your application." I assured them that I had and asked why they didn't see the new number the previous evening. I never got an answer to that, just an assurance that they would review the chat log. They then made the same account-number-switching adjustment on their end. This has been a confusing and frustrating first-impression experience with AmEx.