FlyerTalk Forums - View Single Post - Exceeds expectations [servicing an existing booking via call centre]
Old Jun 4, 2017 | 7:25 am
  #10  
rossmacd
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Originally Posted by Andriyko
I really do not understand why it is so difficult for airlines to set up their systems to notify passengers about schedule changes. From my experience with BA, AA, PS and LH, none bothers to notify me about changes. I think BA does when a flight is canceled but that's about it. Expedia on the other hand always sends an e-mail. I agree that passengers are not to be expected to check their reservations regularly. It should be the airline's responsibility to notify them of any changes.
AA does it well, in my opinion. And they should, considering the number of times AA tinkers with their schedule.

You even get a notification if there is a flight number change, even if the aircraft and times remain the same.
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