This seemed like the best thread to post this rather than starting a new one.

I flew Friday, June 2 through Dallas. Flying with my 72 year old mother I thought it would be best to check our bags so we wouldn't have to worry about them at the airport. (Big mistake. HUGE!)

Bags were offloaded in Dallas. Big weather event came through before we landed at 6 PM, about an hour late. I would guess 20% of the flights after 6 PM were cancelled, and everything on the board was delayed at least an hour. Big cluster of a mess. I don't have a problem with that and was not surprised that bags didn't end up on our flight.

When I landed in Grand Island, Nebraska (small station, two flights a day except on Saturday when there is only one) my bags didn't arrive. Not surprising. What was very concerning is there were NO American Airlines employees to take my lost bag report. I called the EXP desk, they asked if I reported it at the airport (uh, NO, there is no one here to report it to...) and they tried to call the airport - I told them no one would answer because the only people there were 2 contractors cleaning the plane. The contractors finally came in and took my information. Utterly unhelpful as all they did was write my name down and I never received a call from the station.

Bags finally were put on a flight from DFW last night and arrived around 9 PM (based on Flight Aware). So based on my experience with lost bags in Omaha, I would have guessed the bags would be delivered overnight. Oh, I am so naive! I got a call at 7:30 AM from the station saying, "Hey we just got your bags." No, you are lying to me. You received the bag last night and it sat for 12 hours. Further, they say it takes up to 24 hours for the bag to be delivered.

So I would guess that no AA employees were there when the flight arrived last night, either. Two nights in a row, flight lands and no AA employees there. That seems less than ideal.

I would give kudos to the EXP desk - they called me three times asking for additional information and keeping me posted on things. Very apologetic. The Grand Island station though, wow. Does anyone else think this is acceptable? Any thoughts on what I should expect as a "We're sorry" from AA?