Dear Tobias / CWS et al

We would be very grateful for any advice as to what my wife and I can claim from BA for our cancelled 1600h CW flight [BA0009] from T5 to BKK on Saturday, 27 May.

We checked in as normal and duly left the terminal when it became apparent that our flight was cancelled.

I booked a hotel in central London and took the tube to our overnight accommodation.

We hailed a black cab in the early morning of Sunday, 28 May, to return to T5, and whilst in the taxi I was fortunate enough to get through to the BA call centre when they opened at 0600h to re-book our flight to BKK for the corresponding BA flight that afternoon, i.e. departing 24-hours late. As it happened that was at least half an hour late departing T5.

As an aside, our baggage was shipped to an external storage facility on the Saturday so we travelled to BKK without our luggage. We received 2 x GBP 100 prepaid Mastercards on arrival at the BKK BA lost luggage counter and this has sufficiently covered our costs until we were reunited with our cases in LOS last Thursday. So no further claims will be made in this regard.

We will therefore claim for our incidentals, i.e. accommodation for the Saturday night, food, toiletries and London travel expenses.

We can obviously claim EU261 compensation of 2 x EUR 600 for the original cancellation, but can we, in addition, claim for the 24-hour late arrival to BKK?

In addition we lost a Sunday night hotel booking in BKK and an AirAsia domestic flight for the Monday morning due to the late arrival, but I won't be claiming from BA as these would appear to be consequential losses, or should we claim in the vague hope?

Many thanks in advance.