Apologies in advance. I don't live in YYC and haven't flown there in a while.

Looking back to when this thread was started in Sept 2016, I was always baffled at the fact that the YYC airport authorities, management, designers and everyone else involved in Call-to-Gate, thought is was a good idea.

Even if it is used elsewhere in the world, and even if it was an innovative concept for Canada, the biggest mistake was not stepping back and realizing that the vast majority of pax in North America do not have experience with the CTG system.

By implementing it at just one airport (along with some of the other design flaws noted in this thread), it was going to cause mass confusion when the other airports people would be flying to or from, did not have it.

If you are going to try a new system, there has to be involvement at the outset from the people who are going to use it.

I have to assume these questions were asked and maybe some testing was done, but this is a very expensive lesson for airport management everywhere.

Even if the new terminal at YYC was designed to accommodate the CTG concept, it was still a stand-alone in this country.

Sad that so much time, space and money was wasted.