Originally Posted by
pewpew
AC was willing to waive the change fee but not fare difference for such a change...
But is that consistent with the tariffs? I suspect not. I still thhink that you should check, and if you find it's not, send a nice message to Customer solutions. And potentially go to the CTA.
Were there alternative routings on other airlines? They should have offered/accepted that. It seems to me that they may be taking advantage of people not knowing the rules.