Originally Posted by
MacMyDay
Only fair to follow up and say that I completely stand corrected on this. The follow-up (received today, the day after departure and two days after the complaint) has been quite something, so to say they've not taken it seriously would be grossly unfair.
MacMyDay, I am glad that they made you whole.
Also, I get that the hard product is fantastic. They may want to use your pictures for their website, they are again incredible.
On the other hand, your stay sounds like an unfettered disaster. Waiting a long time for drinks, constantly needing to follow up on orders? I might have blown a fuse at a Hilton. At a place that charges Amanzoe's rates, it's just not acceptable at all.
It gives me the impression Aman believes somehow that normal standards of hospitality don't apply to them. They are Aman, so it's fine if they make guests wait 30 minutes for the bread basekt at breakfast. If guests then complain, it means they are peasants who don't get what Aman is? I would have checked out after a couple of nights.
I have just stayed at one Aman (Amnyara, where it was pretty much exactly the same story), and have little appetite to try more at this point.