Originally Posted by MacMyDay

Only fair to follow up and say that I completely stand corrected on this. The follow-up (received today, the day after departure and two days after the complaint) has been quite something, so to say they've not taken it seriously would be grossly unfair. If anything, the response and follow-up has been beyond anything I've ever seen. The Aman bigwigs still clearly care and didn't sell their souls to the devil. I felt something could have been said whilst I was on site to clarify how serious they felt my feedback was, but perhaps I'll try not to be so impatient next time. The scars of my North Island and Laucala complaints being ignored like whispers into the wind clearly still live with me.