Originally Posted by Shareholder

Rather busy since returning from South Africa but will share some impressions of my Protea experience as it relates to the Prokard program. While the program is a very good one for saving money and getting some perks, it is rather inconsistent and getting one's membership card/kit to NAmerica is a pain given the overall incompetence of the administrators (despite all being cheerful and helpful).

I was supposed to pick up my membership materials at the first Protea of my visit in Stellenbosch. Email correspondence had established it (and colleague's) would be couriered to that property by the time I checked in a month after registering. It was claimed mailing would take too long. However, when we checked in at the very nice Dorphuis Spa, neither kit was there. However, the benefits and points did get credited for the stay. (I also gave the receptionist my BA ExecClub account number to receive my Avios miles in a double dip recently introduced. I did this at all three properties, but thus far -- a month later -- no sign of the Avios miles!) We all received two story chalet-style rooms, quite nice accommodation. Used a BOGO here.