Originally Posted by
GavT_london
Lets hope Iberia agree to the same - I originally filed with BA as i booked with them, and was on a BA flight number..
.they told me to refile with Iberia as the operating carrier...who knows if they'll agree to the claim
Im still out of pocket as we never made it to madrid and BA refused to reimburse the non-cancellable hotel in madrid so i now have to claim on travel insurance and lose out on the excess £50
And also, as I understand it, BA aren't responsible for your hotel booking, just EC261 compensation should this apply and duty of care during the delay.
So in reality, you get the cost of your hotel from your travel insurer (minus the £50 excess) but also get an extra stash of wonga as compensation from the airline.
I wouldn't go as far as to say you end up quids in, because you have had your plans ruined and you deserve compensation, but I think that it is a fair system as it goes; and I do agree with ?which, airlines should start doing it automatically, it works well with the Virgin Trains although others haven't followed suit and it is only if you book direct. Perhaps this could be a new BA.com benefit.