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Old Jun 2, 2017 | 4:43 pm
  #341  
Nizar
All eyes on you!
10 Years on Site
 
Join Date: Apr 2013
Location: MEL
Programs: QFF, AA, LM, EY
Posts: 824
Originally Posted by MacMyDay
Very interesting question. I don't see a problem with anything I or anyone else has said in this thread. I'm not here to belittle a specific member of staff, but provide specific feedback on exactly what has happened to me, and is evidently happening to other guests. I'm also not providing any confidential information that was discussed in private, I'm just providing information on the response to a whole series of service failures, which I think is the hallmark of a great hotel. As someone who has stayed in the resort 5 times in 4 years, I think the feedback is better than you will receive in almost any other area of the Internet. I'm fully aware that resorts like Amanzoe have benefitted financially from my reviews previously and now I'm stating all is not well, which is only fair. The sun cannot always shine. I often find it interesting that when I often start the criticism of somewhere that others will join in, even if it's via private message, as clearly they do not want to go public with it. Each to their own, but for me I find the value of this forum being the detail and acceptance of knowing you're reading the views of well traveled individuals without bias.

If Aman truly decided to take some form of revenge for this, I think it says more about them than it does about me.
Well said and I agree wholly. Many a hotel/resort have received lavish praise here but feedback of course can go both ways.
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