On-board purchase did not match description
Hello everyone,
A few weeks back when flying on Star Alliance metal, I made a purchase of the on-board menu.
The product was advertised as a smoked salmon sandwich, and the picture itself clearly displayed slices of smoked salmon.
However, when I received the sandwich, it consisted of some creamy salmon salad and did not at all match the product description.
Smoked salmon is a term that is not interchangeable with salmon paste/salad. This is therefore not an aesthetic issue, but an ingredient deception.
When I spoke to the Purser, I was told that I cannot expect to receive slices of salmon on board. When I told him that this is how it was advertised and displayed, he simply said "Well, it is not".
I was refused a refund, seeing as apparently that was no longer possible because the sale had already been entered into the system. (It also tasted quite horrible and dry)
I did not want anything else from the on-board menu, but it was the only choice I was given. I therefore had to choose a cheese sandwich, which I would under normal circumstances have never bought for that price.
Is there anything I can do? I feel this is very deceptive, and not ok at all.