Originally Posted by
Tobias-UK
I'm not sure BA will be bothered what the FT or Sky think, in any event that is old news and irrelevant to this topic. The important point is that BA is paying delay and cancellation compensation under EC261 as well as hotel, food, alternative transport costs reasonably and necessarily incurred as a direct result of last weekends debacle. This is good to hear and well done to them for getting on with it without dragging it out and unreasonably trying to avoid claims.
Except that the BA website is directing people to claim on their insurance and says
"if you have expenses that either you were not successful in claiming or which are not covered by your policy, you may claim for only these expenses in the form below."
Slightly odd use of English language if their intent is to 'get on with it' as you put it. Surely you would just tell people to list their costs and then pay out. Why direct them to their insurers to foot the bill, unless your intent was to make your problem someone else's? The majority of travellers have insurance, but why should they be forced claim on it first?