I was dreading making the call to claim my out of pocket expenses and the compensation due to the mess over the weekend. In fact it was very easy this morning. I was asked what expenses I incurred which was 40 Euros in taxis and 10 Euros on food as I was put on Iberia for a leg of my journey and had to buy food on board. Before anyone chimes in on BOB, we were booked in Club so would have received free food and drink on the Iberia flight it was economy only. The advisor said we were entitled to 500 Euros plus the 50 Euros and I gave my bank account details and a quick pass of the telephone to my partner for him to confirm some personal details and the money will be in our bank account within a week. There was no need to supply copies of receipts either.
Hats off to you BA...... well recovered.... but with 10 BA flights queued up in the not too distant future...... did we really have a choice?? however unhappy we were.