Originally Posted by
david55
This may be too broad of a statement, but I have found over the course of my travels in Greece that complaints are not handled as efficiently and satisfactorily as they are in other countries. Perhaps a training issue, perhaps a cultural issue. In most cases I am listened to and occasionally an immediate solution is offered... but... it is always the bare minimum....more to dismiss me and my issue then to retain my loyalty. It basically just becomes a vent. I never feel the hotel staff has gone above and beyond in addressing the complaint.
Perhaps I expect too much . But sometimes being heard is not enough.
Sven is Dutch, studied in Belgium -- he's not Greek. Totally understand your point, many of the hotels and resorts in Greece are owner-operated and these reactions can be a cultural phenomenon, though likely not the case at Zoe with the resort being owned by Dolphin (very International, though one of the founders is Greek) and managed by Aman.
Anyone updated on Dolphin's sales plans for Zoe?
Originally Posted by
Pausanias
Just a thought, encouraged by reading the latest posts by MacMyDay and others, do you think that expressing all one's complaints in public helps or worsens the situation. Does Sven at Amazoe really appreciate all this exposure?
I know from my own experience that hotels/cruise lines/rnestaurants etc dislike complaints being made in public fora like this, and like TripAdvisor, and I know from personal experience that a complaint I once had against a hotel, and which I described in a TA review, led to my forfeiting a complimentary stay.
Just wondering what other folk think . . . it's an interesting dichotomy between the democracy of the www and the relationship between client and customer which isn't the same as that between patient and doctor but needs some careful consideration.
Interesting you bring this up (thanks), this is almost worthy of an own thread. I never post on TripAdvisor and consider it worthless for me personally -- more harm done. But I feel this forum is different and many hotels see it differently. I value everyone posting here, especially when things go wrong and the 'offenders' should be called out. I am aware Aman monitors this forum, as well as many GMs.
It 100% depends on the style of the complaint, and with MacMyDay and many others it is very precise, often humorous and well intended. We want the hotels to get better. Very different on TA, where most people just vent their frustration which is not helping matters.