Just a thought, encouraged by reading the latest posts by MacMyDay and others, do you think that expressing all one's complaints in public helps or worsens the situation. Does Sven at Amazoe really appreciate all this exposure?

I know from my own experience that hotels/cruise lines/rnestaurants etc dislike complaints being made in public fora like this, and like TripAdvisor, and I know from personal experience that a complaint I once had against a hotel, and which I described in a TA review, led to my forfeiting a complimentary stay.

Just wondering what other folk think . . . it's an interesting dichotomy between the democracy of the www and the relationship between client and customer which isn't the same as that between patient and doctor but needs some careful consideration.