Originally Posted by
lainys
So i took my first AS codeshare flight last week (operated by AA) and feel like I got burned!! Mileage credit on AS didn't automatically show up. A 5 min call to AS customer service took care of that!
Checked in a bag. AA counter agent at SJC tells me that I had to pay $25. Had her confirm my MVP Gold membership number back to me (it was correct). She said that her computer is telling her to collect $25 and that I would have to ask for a refund later from AA customer service.
Rather than have the situation deteriorate (over $25) I handed over my credit card.
Next week I'm flying SJC-DFW-SJC. This time booked an AA ticket (no codeshares). Have already called AA to confirm MVP Gold # is entered.
If the $25 fee comes up again is there anything I can point out to the agent to correct? or anything I can do to mitigate this when i'm at SJC AA checkin counter?
Am I missing something obvious here? Should I be asking my corporate travel (Concur/Amex Business Travel) to do something different when booking my flights?
I've never had a benefit problem when flying United partners (as UA 1K MM) so i'm trying to figure out if it's just a silly noob user error on my part as I get used to AS mileage program....
I would email Alaska customer care about getting a refund for the baggage fee. Since your MVP Gold # was obviously in the reservation, there is a slight possibility that there is some unannounced "policy change" as far as baggage benefits go on AA flights. Keep in mind that free baggage for AS elites was the first to go on DL flights, hopefully that's not the case here, but you never know.