Was sad about canceling my visit to Amanzoe last month but now, less sad. Of course it'd been during lower occupancy as well so may be a different experience. But agree that Aman is not what it once was and it no longer is a "Sure Thing".

I actually just picked the Ritz Carlton Club Suite over Aman Tokyo for a trip in a few weeks...First time I've ever picked anything over an Aman when given the choice.
But I simply loved the service I got at Ritz Tokyo, esp at the Club level. Aman Tokyo, similar to Zoe (based on others here) amazing hard product but extremely inconsistent service.

That said, still plan to go to Zoe...I want to experience the inconsistent service first hand