There are 2 reasons why I got annoyed reading the initial post.
First of all it is another example of "I want compensation/how much can I get in compensation" which we freguently meet in this forum for even events where there is no monetary loss (OS has agreed to reimburse the OP). At least in Europe compensation is paid when you have a (monetary) loss; not when you feel inconvenienced, have spent time trying to get answers that you deem fit etc.
The second issue I have with the post is the following: why did it make a difference to the OP whether he/she got a clear answer from OS on how much would be reimbursed? The OP should only purchase items that were neccessary to overcome the unfortunate situation with no luggage; no more. The OP bought what was neccessary and will be reimbursed by OS. However, the OP is annoyed that he didn't get clear guidelines om how much would be reimbursed as then he/she would most likely have purchased more despite such items, clothes etc not being absolutely neccessary but the OP still expecting a full reimbursement (as long as it was within the allowance set by OS). From the following it is clear that the OP is annoyed that he/she missed that opportunity:
Originally Posted by
PumpkinSmasher
To my detriment, I didn't really buy much of anything. I wanted to, but I had no sense of what would be reimbursed because Austrian was so evasive.
and even wants compensation. Sorry, but I don't find this approach/attitude very sympathetic and is the reason I worded my post quite harshly.