Originally Posted by
Lefly
I have a LHR-HEL-LHR in J, BA ticket & flight number but AY operated (A350), and seems there is no chance to select seats online by myself.
- BA MMB tells me it's not possible and to contact my local British airways office
- AY MMB tells me that it's not a AY operated flight
, so not possible.
- Tried RJ MMB too: I was apparently able to choose seats but it seems to have no real effect, and seats number are not shown after exiting seat selection.
Do I really have to call? And BA or AY?
Thanks!
You can use the AY web chat with your BA PNR, or ring BA/AY.
Originally Posted by
riku2
there are normally two PNR's for this kind of flight. If you go to BAEC and try to do the seat reservation it will show the second (AY) PNR just before redirecting you to the AY site.
At this point go to AY site yourself and check the booking using that PNR. You should get the seat map.
This is how it works for me (BA ticket, BA flight number but AY operated) and it even recognizes my gold card and allows seat selection free of charge.
Not any more. AY changed their procedures for BA codeshares several weeks ago, they cancelled all their own AY PNR's and are instead referencing the BA one. Issue being that their own MMB won't touch a BA PNR; and the BA system won't touch it since its on a codeshare... a lovely circuitous process.