Only twice received any major points from IHG hotels
1. IC Paris-LG (Birthday Stay, 3 paid nights) Received 20k without asking
.... Four small-medium issues, though I then had to move room after 6hour wait on attempts to fix issues in first room.
.... Without asking for compo, on checkout, I was given 2x 10,000 point vouchers.
2. CP Amsterdam City Center (not strictly speaking compo though but got 50K)
background....
... booked room in Jan2016 for last week Nov2016 stay at eur190++, and then CP decided to become Kimpton and close for refurb but keep booking open
... CP then emailed me 6days out around 20th Nov, offering me nearby Renaissance (I had zero MR status, so no upgrade, no lounge access) or CP Zuid which was inconvenient.
... CP even arranged that Renaissance would upgrade me +1cat too like Spire at their CP
... I responded saying I'd rather stay at IC Amstel but
a)IC is eur420++ so I not expect CP to pay that as my booked room was only 190++ and Renaissance was 210++
b)IC Amstel is 50k/night versus CP Centers 45k/night
c)Alas IC Amstel has sold all four of award nights already, so I could not use 50k points but would need paid stay that night
d)I said I would thus pay eur420 for my IC Amstel room and maybe CP could simply give 50k so I could get free IC Amstel night on a later Amsterdam stay
AND UNEXPECTED RESULT !
e)CP Ams Center liased with first IC Amstel, and then IHG Corporate, IC Amstel made an extra award room available for me, CP/IHG liased+booked debitted 50k for IC Amstel award night AND then CP creditted me 2x 25,000 points in return ^
